Earlier this week, I had the pleasure of participating in Mediabistro’s first-ever Career Breakfast, a Google + hangout where a small panel of HR professionals and career experts gave their insight into various aspects of the job search process. This week’s topic was “What Really Happens After You Submit Your Resume.”
There’s a lot of advice floating around about standing out from the crowd during the application process. I’ve always believed, and my fellow panelists agree, that the best ways are the simplest. First, be qualified. The fanciest song and dance routine won’t get you anywhere if you can’t do the job. Second, have an easy-to-read resume that quickly conveys your experience and skills. A study done at TheLadders revealed that your resume has about six seconds to make a good first impression.
Whether you submit your resume through an advanced applicant tracking system or directly to a human being, the goal is the same. You want to submit a resume that lays out why you’re right for the job. It should be clear and clean: as free of bells and whistles as possible. A great resume won’t guarantee you a job, but a solid, well-timed, customized resume will likely get you an interview, and that’s the first step.
According to the responses I received, our audience got real value from the conversation. I love the opportunity to give insight from the recruiter/hiring manager side. I look forward to participating in many more of these events and helping more job seekers navigate the often frightening and confusing realm of the job search.
David Gaspin is the Manager, Talent Acquisition at TheLadders. When he’s not busy hiring amazing people for TheLadders, he keeps busy by trying to sound important – whether to his team, job seekers, or (for a real challenge) his 5-year old son.
I had the privilege of participating in an event called Straight from the Source: Employer Representatives Mentor Women, hosted by Women@Work in Westport, Connecticut, yesterday.
Women@Work, co-founded by Eliza Shanley, is a great organization that is “dedicated to Keeping Women at Work Through All of Life’s Ages and Stages.” They offer a wide range of services which help mid- to senior-level women professionals advance their careers and find jobs. Often times these women took time off to raise their families and are now faced with reentering the workforce in a tight job market.
Every month or so, Women@Work holds an event where they ask individuals from various corporations to meet with its members to discuss two major topics: where they see opportunity in the marketplace, and what key advice they’d give professionals looking to reenter the job market.
I was very excited to attend this event because I could offer a unique perspective – not only could I talk about how I see the job market in the internet space, but I could discuss what job trends TheLadders sees across multiple industries and functions, as well as provide some practical tips to make every person at the event a more effective job seeker.
Eliza opened the event by moderating a short panel discussion with me and representatives from home furnishings retailer Pottery Barn and financial services firm Morgan Stanley Smith Barney.
Although we all came from very different industries and company cultures, a few themes seemed universal:
A positive attitude goes a long way. When you’re going in for an interview or even an initial phone screen, you need to be in a good mood and show the interviewers that you want the job. No one wants to work with a Negative Nancy!
Research is key. Employers want to know you took the time to read their website, recent news articles about the organization, etc., and that you have a good understanding of how they work and what’s going on in their world. Prove in your cover letter and during the interview that you’ve done your homework. Whenever possible, find someone you know who works at the company and grab a cup of coffee with them to learn more about the organization and its culture.
It’s more than just skill set. When a hiring manager gets a job requisition approved, they want someone who can not only do the job, but also fit in with the company and team culture. Assume that a portion of every screening and interview is devoted to determining how well you will fit in with the company’s culture and the make-up of your specific team.
After the panel discussion, we broke out into smaller groups where the attendees could sit with each panelist and ask and every question they had about the job market and the search. A lot of this time was devoted to going over the dos and don’ts of resume writing and networking.
This was a really great event. The attendees were very enthusiastic and each speaker brought something different to the table. Thanks again to Eliza Shanley and Women@Work for putting together such a polished event! I look forward to working with this group again.
Amanda Augustine is the Job Search Expert at TheLadders. Always on the go at work and away, Amanda trains and competes in races and triathlons in her spare time.
Money isn’t the only “green” candidates care about when considering a job offer. Professionals are more concerned with the eco-friendly practices in the workplace (or lack thereof) than hiring companies may think. In a recent survey we found that 72% of respondents would choose the more eco-conscious company if they had two equal job offers. When asked how important it is that their company is green, the majority of professionals said it was very or even extremely important to them.
Being green isn’t just important for attracting new talent. Your current employees might be unhappy with you lack of your eco-conscious practices, as well. Some 35% of respondents would not consider their most recent company to be green. An additional 17% were not sure whether their company can be considered green, which leaves only less than half of respondents considering their company “green enough” for their standards.
It’s not all bad news, though. Given a small incentive, we also found that a whopping 75% of respondents would change their daily routine to contribute to a greener company environment. We also found that it actually doesn’t take that much to make your workplace just a little bit greener. While many companies already reduce their paper usage and recycle and reduce trash, there is an opportunity to buy greener supplies, encourage employees to turn off their computers and lights and turn down that AC when not needed.
Benjamin Grohé is the Product Manager for new consumer products at TheLadders. When he is not coming up with innovative ideas to delight our customers, he is celebrating his European heritage by cruising the streets of New York City on his new Vespa or playing football (the REAL football).
How do recruiters and hiring managers actually make decisions about candidates?
One thing we know they use is your resume. But how? What is it about one resume that gives a recruiter the information they need to make the right call?
In order to find out, we needed to see how recruiters reviewed resumes. To do this, we conducted a comprehensive eye-tracking study of recruiters while they reviewed resumes.
If you’re not familiar with eye tracking, it’s a line of research that uses technology to record and analyze where and how long someone focuses when digesting a piece of information or completing a task.
We brought in recruiters and recorded them as they viewed online profiles, different types of resumes, and other forms of candidate information.
Here’s some of what we discovered:
How much time does a recruiter spend reviewing a resume?
Unfortunately, not much. Most job seekers think recruiters spend 4 to 5 minutes reviewing a resume. The truth: recruiters spend about 6 seconds before they make the initial “fit/no fit” decision. That means prioritizing information is essential.
Does a professionally written resume make a difference in what a recruiter learns about the candidate?
The results of the study revealed that the recruiters were able to easily find and focus on the important information they were looking for in a professional resume much faster than regular resumes or an online profile.
Are online profiles effective?
No. Online profiles have pictures, and unfortunately, recruiters tended to focus on them for the simple reason that pictures naturally draw the eye. We found they kept recruiters from locating the most relevant information, like skills and experience.
Will Evans is Manager, Experience Design for TheLadders in New York City with 15 years industry experience in interaction design, information architecture, and user experience strategy.
Our New York offices are located in a neighborhood just west of SoHo, recently deemed Hudson Square. We’re lucky enough here to have a great group called the Hudson Square Connectionthat hosts local get-togethers for those who work and live in the area. I’ve really enjoyed attending their events with coworkers and getting to know some of the people I pass on the street to and from work every day.
The Hudson Square Connection team even created a special rewards program, the Connection Card just for locals offering discounts at nearby businesses. TheLadders is partnering to offer a free 3-month Premium membership to our neighbors as a way to help them get to know our business better. For TheLadders, this is a great opportunity to establish and grow relationships with our neighbors. For attendees like me, this is a great way to save some cash at local restaurants and meet other professionals in the area.
As business, it’s smart to make friends with your neighbors. As a professional, it’s even smarter. Here are some simple ways you can build connections in your community.
Say hello to familiar faces
You see the same people on the street, in your lobby, in the parking lot or on the train every day. If you see them often enough to recognize them, odds are they recognize you, too. Why not introduce yourself in those quiet moments on the train or waiting for the elevator. After all, it’s called an elevator pitch for a reason.
Attend local events
Don’t limit events to just meeting people in your industry or function. You never know what connections your neighbors near your office or home may have. For extra credit, go a step further and see how you can help your community through volunteering. That way, you’re not just meeting new people—you’re also showing them your skills and work ethic while building your resume.
Ask your friends
One of the best ways to connect with people in your neighborhood is through the people you already know. See if you can join local friends when they go out with their coworkers for lunch. Reach out to non-nearby friends to see if they know anyone in your area that might be interested in meeting up for a coffee. This is especially helpful if you’ve just moved to a new area and don’t know many people yet. You might find a great new industry contact, possible job opportunity, or just a new coffee buddy.
Kate Addicottis lead copywriter & voice behind @TheLadders. When not tweeting, Kate creates content to engage members and attract new ones. (At exactly 140 characters, the preceding bio is Twitter-ready.)
I’m proud to announce that TheLadders was featured in USA TODAY for the second time this month! You can find our Candidate Insight question “What size company do you prefer?” in the March 19, 2012, Money section’s Snapshots®.
Lisa Hagendorf is the Vice President of Public Relations for TheLadders where she is a huge ambassador of the brand in the office. At the gym. And on the street. She just can’t stop talking about TheLadders. Ever.
At TheLadders, we like to give employees every opportunity to grow.
Recently, my fellow Associate Creative Director, Jennifer Gergen, had an amazing opportunity come her way: She was accepted to participate in the Startup Bus.
The Startup bus is a really unique event. Designers and Developers in different cities board buses and travel to South by Southwest Interactive (SXSW) in Austin. They’re formed into small teams and tasked with launching a new startup by the time they arrive.
This meant that Jen would have to take off work for a week, on very short notice. But when she asked our boss (Creative Director Todd Hoza) if she could go, he didn’t hesitate. He realized what a fantastic opportunity this would be for Jen personally and professionally.
Think of the skills she’d be honing: design, development, coordination, teamwork, project management… the list is nearly endless. Todd also realized that there was potential for Jen’s to win—and maybe not come back to work if her startup was funded!—but he was willing to take that chance because he knew what it meant to her.
It’s that kind of freedom that you get at TheLadders that you really can’t get anywhere else. The freedom to grow and to take advantage of unique opportunities.
For what it’s worth, Jen’s team did a fantastic job, making the final group with their startup, Happstr. Happstr is a social sharing site whose goal is to spread global happiness, an idea I think we can all get behind in these cynical times.
We wanted to congratulate her and her team on a great run! We’re sorry she didn’t win, but I have to admit: I’ll be posting on Happstr and sharing how happy I am when I see Jen walk in the door later this week. We can’t wait to have her back!
(You’ll be hearing from Jen about her experience when she gets back, don’t worry.)
Bill Beard is the Associate Creative Director of Copy for TheLadders. He loves to travel, always has ESPN.com open, and always takes the cheese option when it’s offered. You can follow him on twitter: @wrbeard
Ask a customer service representative if s/he likes his/her job. Chances are that the answer will be some form of “no” (and may contain expletives). Here at TheLadders, that’s not the case. Our Job Search Support Center is staffed with highly qualified, extremely helpful, pleasant people. We’ve known our team to be top-tier for years, but as of yesterday we can now call TheLadders customer service team “award-winning!”
The Stevie Awards have named TheLadders Job Search Support Center as the recipient of their prestigious Contact Center of the Year award*. Helping support and engage our customers during a time when they need it most is gratifying work and we’re thrilled to be recognized by industry peers for our hard work and devotion.
Our Job Search Advisors are unmatched in their energy, intelligence, and dedication and I’m grateful to have such a talented team to lead every day. Having started at TheLadders as a customer service agent (we were called Community Associates way back then), I can speak firsthand to how much we’ve learned and grown over the past several years. Much of what we’ve become is a result of our forward-thinking leadership – industry trailblazer Anita Samojednik (VP, Customer Operations) has brought us to new levels of innovation and we are delighted to bring this award home to her. Anita and the entire management team work tirelessly to make sure that we are listening to our customers and improving our services for them.
Here’s to all the new and exciting things we have in the works for our customers in 2012!
*(Up to 100 Seats)
Niccos Andrade is Manager, Operationsand has been with TheLadders since 2007, in the Job Search Support Center. When he’s not working on ways to the best customer experience for our members, he’s working on his backhand on the tennis court.
Wow! We have come a long way. This week, TheLadders surpassed five million members. That’s five million people that we are helping with their job search. We work to help these members find their next calling in life however we can, whether it’s through our job matching expertise, our personalized products and services or our world class career advice.
We certainly have come a long way as a company and have a lot to be proud of. When I started at TheLadders in 2004, we had just reached 9,000 members. Since then, not only have we grown our member base to 5 million, we’ve expanded to all professional level jobs and have grown our jobs onsite by 3x just in the last 6 months alone. We’ve attracted over 17,000 new recruiters to our site to connect with job seekers and launched countless products and features for users to take advantage of during their job search.
I’m proud to be part of a company committed to finding the right person for the right job – and helping so many members move their careers forward. Great job, team!
Leslie Semegran is Vice President of Marketing and Engagement and has been with TheLadders since 2004, in various capacities across Marketing and Sales. When she’s not endlessly searching for ways to engage and help members, she’s at home running around after her nine-month-old daughter.
