TheLadders Enterprise team was on the move this week. We headed down to National Harbor, Maryland, for the SHRM Talent Management Expo. This wonderful Expo gives us the opportunity to meet with today’s most influential HR professionals—not to mention, get some very cool swag! We were able to showcase our various product offerings, including “Recruitable,” our new mobile app that connects recruiters on TheLadders to fresh candidates instantly.
There was also a buzz around TheLadders Passport, where we treat recruiters to a free posting and offer them limited search access. Since we always try to go above and beyond here at TheLadders, anyone who signed up for Passport at the Expo was also entered into a drawing to win $500. As recruiters came to our booth, they’d ask, “How do you get me closer to the finish line?” For those of you who weren’t at the booth, they weren’t talking about a track meet. They were reading our signage.
“TheLadders starts recruiters closer to the finish.” In other words, TheLadders delivers accurate, qualified, interested candidates with almost no effort on the part of the recruiter. We put you in a position to discover the best candidates right at the beginning of your search. If you missed this expo, make sure to visit us at the SHRM 2012 Annual Conference & Exposition, where we will be providing more solutions to get you closer to the finish line!
Eliverta Nika is an Enterprise Marketing Associate at TheLadders, and she absolutely loves getting out and meeting our recruiter customers at events like SHRM.
When our VP of Public Relations, Lisa Hagendorf, first asked me if I wanted to work with AMC’s The Pitch, I broke out in a cold sweat. It wasn’t the show’s fault — it was that simple phrase: The Pitch.
See, before I started my successful career here at TheLadders, I was an agency guy. I’ve worked at some of the biggest and best advertising agencies — Ogilvy, Euro RSCG, Draft and McGarryBowen. Throughout my agency days, I’ve worked on over 50 pitches. They can be exhilarating and they are always exhausting. Late nights. Bad take-out dinners. Intense discussions. Strategies. Concepts. More intense discussions. New strategies. New concepts. Arguments. Sometimes there was crying. Too many calls home, saying you’re still working. Finally, we’d finalize the concepts and send them off to production. There would be a light at the end of the tunnel.
But wait! Emergency meeting!
The new Executive Creative Director took a shower and now has a new strategy and creative idea. Swearing. Lots of swearing.
As soon as I became a Creative Director, I vowed to respect my teams and make sure I understood how they felt. But that goes out the door after a few late nights and the pressure you feel to win. No other professional business gets close to the insanity and pressure of “the pitch.” You have to be willing to put everything you have into it. No one wins because they brought in work they could do in one day. They might have done the work in one day but that’s because they only had a day to do it.
As I watched The Pitch, I felt the pain and excitement of the teams. A part of me wanted in. The competition showcased is really addictive and brought up old competitive feelings. The rush.
And it’s on AMC. Who doesn’t love AMC right now? They’re the most Emmy-recognized network on basic cable. Many of you know it as home to your favorite shows, including Mad Men, Breaking Bad, The Killing and The Walking Dead.
TheLadders is happy to collaborate with The Pitch. How do we fit in? We’re experts on the elevator pitch, one of the key aspects of career advancement, and an essential part of a strong personal brand. The Pitch reached out to us because they know we can help professionals give the perfect Elevator Pitch and move their careers forward.
Todd Hozais Director of Creative & UX at TheLadders. When he’s not busy helping build the brand from the inside out, he’s taking credit for all the great work his talented team creates.
Money isn’t the only “green” candidates care about when considering a job offer. Professionals are more concerned with the eco-friendly practices in the workplace (or lack thereof) than hiring companies may think. In a recent survey we found that 72% of respondents would choose the more eco-conscious company if they had two equal job offers. When asked how important it is that their company is green, the majority of professionals said it was very or even extremely important to them.
Being green isn’t just important for attracting new talent. Your current employees might be unhappy with you lack of your eco-conscious practices, as well. Some 35% of respondents would not consider their most recent company to be green. An additional 17% were not sure whether their company can be considered green, which leaves only less than half of respondents considering their company “green enough” for their standards.
It’s not all bad news, though. Given a small incentive, we also found that a whopping 75% of respondents would change their daily routine to contribute to a greener company environment. We also found that it actually doesn’t take that much to make your workplace just a little bit greener. While many companies already reduce their paper usage and recycle and reduce trash, there is an opportunity to buy greener supplies, encourage employees to turn off their computers and lights and turn down that AC when not needed.
Benjamin Grohé is the Product Manager for new consumer products at TheLadders. When he is not coming up with innovative ideas to delight our customers, he is celebrating his European heritage by cruising the streets of New York City on his new Vespa or playing football (the REAL football).
If you are looking for innovative ideas for driving revenue for your organization, a regional user group is the perfect format. You get an opportunity to get answers to the top questions on your mind and network with other experts in the field to find out about their methods.
This week TheLadders is hosting the first Marketo Regional User Group in New York. More than 20 marketing professionals from several companies are joining for a discussion about their experience with the solution. The topics include lead scoring and qualification process, nurturing programs and using Sales Insight tools to maximize the impact on the top line.
TheLadders just recently launched the solution while rolling out marketing campaign functionality, lead scoring and nurturing programs. Our biggest challenge was to tie all the data environments together to make Marketo tools effective so we reached out to the CRM team to create the infrastructure. Everything needs to work in synchronicity with each other. Currently our focus is partnering with Sales Leadership to refine our scoring logic, build process and drive adoption. With Marketo, it’s easy to set up reporting and the marketing team can execute campaigns with less manual effort enabling us to be more strategic, and focus on driving higher marketing and sales ROI.
Marketo Highlights
Allows the marketing team to pass highly qualified, prioritized leads to the sales force at the right time
Enables marketing to measure effectiveness of its campaigns in real time
Gives sales team better visibility into marketing programs and to get tips and talking points on customer behavior
Launched the solution in five weeks, immediately pushed several key campaigns to help achieve corporate KPIs and set records on site visits and all-time site engagement
We’re confident the Marketo Regional User Group will be a success, and we’re excited to share with the attendees—and learn from them—so we can all reach our customers more effectively.
Inga Romanoff is Director, Enterprise Marketing for TheLadders and the Marketo Regional User Group Leader in New York City with over ten years of marketing experience in the U.S., Russia, Europe and Asia PAC. Inga is responsible for strategic initiatives in developing the B2B platform at TheLadders.
How do recruiters and hiring managers actually make decisions about candidates?
One thing we know they use is your resume. But how? What is it about one resume that gives a recruiter the information they need to make the right call?
In order to find out, we needed to see how recruiters reviewed resumes. To do this, we conducted a comprehensive eye-tracking study of recruiters while they reviewed resumes.
If you’re not familiar with eye tracking, it’s a line of research that uses technology to record and analyze where and how long someone focuses when digesting a piece of information or completing a task.
We brought in recruiters and recorded them as they viewed online profiles, different types of resumes, and other forms of candidate information.
Here’s some of what we discovered:
How much time does a recruiter spend reviewing a resume?
Unfortunately, not much. Most job seekers think recruiters spend 4 to 5 minutes reviewing a resume. The truth: recruiters spend about 6 seconds before they make the initial “fit/no fit” decision. That means prioritizing information is essential.
Does a professionally written resume make a difference in what a recruiter learns about the candidate?
The results of the study revealed that the recruiters were able to easily find and focus on the important information they were looking for in a professional resume much faster than regular resumes or an online profile.
Are online profiles effective?
No. Online profiles have pictures, and unfortunately, recruiters tended to focus on them for the simple reason that pictures naturally draw the eye. We found they kept recruiters from locating the most relevant information, like skills and experience.
Will Evans is Manager, Experience Design for TheLadders in New York City with 15 years industry experience in interaction design, information architecture, and user experience strategy.
Our New York offices are located in a neighborhood just west of SoHo, recently deemed Hudson Square. We’re lucky enough here to have a great group called the Hudson Square Connectionthat hosts local get-togethers for those who work and live in the area. I’ve really enjoyed attending their events with coworkers and getting to know some of the people I pass on the street to and from work every day.
The Hudson Square Connection team even created a special rewards program, the Connection Card just for locals offering discounts at nearby businesses. TheLadders is partnering to offer a free 3-month Premium membership to our neighbors as a way to help them get to know our business better. For TheLadders, this is a great opportunity to establish and grow relationships with our neighbors. For attendees like me, this is a great way to save some cash at local restaurants and meet other professionals in the area.
As business, it’s smart to make friends with your neighbors. As a professional, it’s even smarter. Here are some simple ways you can build connections in your community.
Say hello to familiar faces
You see the same people on the street, in your lobby, in the parking lot or on the train every day. If you see them often enough to recognize them, odds are they recognize you, too. Why not introduce yourself in those quiet moments on the train or waiting for the elevator. After all, it’s called an elevator pitch for a reason.
Attend local events
Don’t limit events to just meeting people in your industry or function. You never know what connections your neighbors near your office or home may have. For extra credit, go a step further and see how you can help your community through volunteering. That way, you’re not just meeting new people—you’re also showing them your skills and work ethic while building your resume.
Ask your friends
One of the best ways to connect with people in your neighborhood is through the people you already know. See if you can join local friends when they go out with their coworkers for lunch. Reach out to non-nearby friends to see if they know anyone in your area that might be interested in meeting up for a coffee. This is especially helpful if you’ve just moved to a new area and don’t know many people yet. You might find a great new industry contact, possible job opportunity, or just a new coffee buddy.
Kate Addicottis lead copywriter & voice behind @TheLadders. When not tweeting, Kate creates content to engage members and attract new ones. (At exactly 140 characters, the preceding bio is Twitter-ready.)
I’m proud to announce that TheLadders was featured in USA TODAY for the second time this month! You can find our Candidate Insight question “What size company do you prefer?” in the March 19, 2012, Money section’s Snapshots®.
Lisa Hagendorf is the Vice President of Public Relations for TheLadders where she is a huge ambassador of the brand in the office. At the gym. And on the street. She just can’t stop talking about TheLadders. Ever.
At TheLadders, we like to give employees every opportunity to grow.
Recently, my fellow Associate Creative Director, Jennifer Gergen, had an amazing opportunity come her way: She was accepted to participate in the Startup Bus.
The Startup bus is a really unique event. Designers and Developers in different cities board buses and travel to South by Southwest Interactive (SXSW) in Austin. They’re formed into small teams and tasked with launching a new startup by the time they arrive.
This meant that Jen would have to take off work for a week, on very short notice. But when she asked our boss (Creative Director Todd Hoza) if she could go, he didn’t hesitate. He realized what a fantastic opportunity this would be for Jen personally and professionally.
Think of the skills she’d be honing: design, development, coordination, teamwork, project management… the list is nearly endless. Todd also realized that there was potential for Jen’s to win—and maybe not come back to work if her startup was funded!—but he was willing to take that chance because he knew what it meant to her.
It’s that kind of freedom that you get at TheLadders that you really can’t get anywhere else. The freedom to grow and to take advantage of unique opportunities.
For what it’s worth, Jen’s team did a fantastic job, making the final group with their startup, Happstr. Happstr is a social sharing site whose goal is to spread global happiness, an idea I think we can all get behind in these cynical times.
We wanted to congratulate her and her team on a great run! We’re sorry she didn’t win, but I have to admit: I’ll be posting on Happstr and sharing how happy I am when I see Jen walk in the door later this week. We can’t wait to have her back!
(You’ll be hearing from Jen about her experience when she gets back, don’t worry.)
Bill Beard is the Associate Creative Director of Copy for TheLadders. He loves to travel, always has ESPN.com open, and always takes the cheese option when it’s offered. You can follow him on twitter: @wrbeard
USA TODAY, the widest-circulated newspaper in the country, cited TheLadders in the Money section cover’s popular Snapshots® on March 7, 2012. Stemming from one of TheLadders Candidate Insights questions — “Does your next job have to be a promotion?” – the story will reach more than 1.7 million readers.
A big thanks to USA TODAY and TheLadders Product and Marketing teams for revealing this important and innovative information about Job Seekers.
Lisa Hagendorf is the Director of Public Relations for TheLadders where she is a huge ambassador of the brand in the office. At the gym. And on the street. She just can’t stop talking about TheLadders. Ever.
Ask a customer service representative if s/he likes his/her job. Chances are that the answer will be some form of “no” (and may contain expletives). Here at TheLadders, that’s not the case. Our Job Search Support Center is staffed with highly qualified, extremely helpful, pleasant people. We’ve known our team to be top-tier for years, but as of yesterday we can now call TheLadders customer service team “award-winning!”
The Stevie Awards have named TheLadders Job Search Support Center as the recipient of their prestigious Contact Center of the Year award*. Helping support and engage our customers during a time when they need it most is gratifying work and we’re thrilled to be recognized by industry peers for our hard work and devotion.
Our Job Search Advisors are unmatched in their energy, intelligence, and dedication and I’m grateful to have such a talented team to lead every day. Having started at TheLadders as a customer service agent (we were called Community Associates way back then), I can speak firsthand to how much we’ve learned and grown over the past several years. Much of what we’ve become is a result of our forward-thinking leadership – industry trailblazer Anita Samojednik (VP, Customer Operations) has brought us to new levels of innovation and we are delighted to bring this award home to her. Anita and the entire management team work tirelessly to make sure that we are listening to our customers and improving our services for them.
Here’s to all the new and exciting things we have in the works for our customers in 2012!
*(Up to 100 Seats)
Niccos Andrade is Manager, Operationsand has been with TheLadders since 2007, in the Job Search Support Center. When he’s not working on ways to the best customer experience for our members, he’s working on his backhand on the tennis court.
