Tag Archives: CPCC
TheLadders Signature Program – top Career Advisors
"As far as I’m concerned, I received two or three times more than what my money paid for because I learned so much from my Career Advisor."William R. ~ January 11, 2012
Let’s Employ Humanity: TheLadders and StreetWise Partners partner up.
“Employ Humanity.” It’s not just a phrase we throw around. It’s painted and posted on the walls in TheLadders’ SoHo offices. It’s a philosophy that lives in our genetic makeup. It’s why we do what we do. And this weekend, more than a dozen volunteers lived that philosophy at our first ever Career Boot Camp event hosted by StreetWise Partners.
StreetWise Partners provides job-skills training and career mentoring for highly-motivated candidates facing multiple employment barriers. Seventy StreetWise mentors and trainees took part in a half-day event, which supported talent and economic growth in New York City. TheLadders best-in-class job matching service and content is a perfect fit for StreetWise and their mission! The day kicked off with a panel presentation comprised of TheLadders executives Alex Douzet and Ware Sykes, and StreetWise board members Orlando Ashford and Singleton Beato. After the panel, career advisors and resume writers from TheLadders conducted workshops for StreetWise participants on personal branding, effective networking and job applications.
We’re looking forward to more events with StreetWise and continuing this important and inspiring partnership. We’re also especially proud to support StreetWise and their ongoing mission. Together, we hope to one day “Employ Humanity.”
You can learn more about StreetWise Partners and TheLadders here.
Lou Ciniglia is the Enterprise Sales Manager at TheLadders.com. He has seven years of experience in recruitment services. His wife is a recruiter. His friends are recruiters. He talks to recruiters all day, every day. Lou loves recruitment.
More Stories of Signature Success
Learn how Ben, Carolina and Chuck found the jobs that were right for them through TheLadders Signature (previously known as our Job Search Consultation Program). TheLadders Signature is a systematic program that provides precise one-on-one guidance to help top-tier professionals find the next step in their careers.
If you’re interested in learning more about Signature, check out our site.
Ben talks about finding the structure and confidence to land his new job.
Carolina discusses how her advisor helped her stay positive and focused during every step of her job search.
Chuck explains how the program worked for him and why he recommends it to his friends.
Ware Sykes is Vice President of Sales and Services at TheLadders.
Meet another successful Signature member
Andrea and I first began working together because she was looking to make a career change. After Andrea witnessed several companies go through layoffs and restructuring, she knew the traditional media industry was in trouble. Her entire advertising career up to this point was focused on print media and I knew this could be a problem for us since most advertising jobs were shifting to digital. Andrea would need to make that transition as well and we knew it could be difficult for her to get noticed without that direct experience.
I helped Andrea to map out her network and from there leverage her extensive contacts to secure a number of interviews. I was confident Andrea could get a position, but was a little worried when even her friends’ companies said she needed more digital experience. After this we began exploring start-ups and using her contacts, Andrea found Fashion Etc, a start-up that was quietly looking for someone to manage their entire advertising process. After no less than 2 face-to-face interviews and countless phone conversations, Andrea was offered the role. I was so excited to hear from Andrea that she had landed the position with Fashion, Etc. During the end of our partnership, Andrea had so many interviews and was doing so well, it was almost hard for me to keep up! But Fashion, Etc was the right job for Andrea and I could hear it in her voice when she told me all about how it was this cross between luxury goods and digital media!
Moira Danaher is a Certified Professional Career Coach (CPCC) at TheLadders. After working with a variety of clients in different industries, functions and locations, Moira’s specialty is the job search and helping clients to land their next positions. Moira loves helping clients and making a difference in their lives.
TheLadders’ Customer-Service Difference
Most companies look at customer service in a silo. Service personnel are expected to regurgitate talking points, call scripts and marketing spin over the phone, email, chat, or in person to ticket numbers. The unfortunate result: Customer service is perceived as a cost center whose sole purpose is to keep customers quiet.
At TheLadders, we wholeheartedly reject this notion of customer service. The purpose of our customer-service team is to help people find the right job as quickly and painlessly as possible. We believe this so strongly that we’ve even named our customer-service department the Job Search Support Center.
This philosophy has led us to do things that would cause the leaders of many customer-service departments to shudder in horrified disbelief.
Every Premium member is assigned to a Job Search Advisor. Your Job Search Advisor is a real human being who works out of our Lower Manhattan office and helps you succeed in your job search.
Job Search Advisors participate in ongoing training – close to 1,000 hours of classroom training last year alone! The job search as it exists today is frustrating and confusing, and accepted best practices are in continuous flux. Our calling at TheLadders is to learn the right way to search for a job and pass that knowledge on to you. Rather than go with our gut and guess, we have a research department that’s tasked with building data-based best practices. The Job Search Support Center training team takes the output of those research studies and develops trainings to pass that knowledge on to your Job Search Advisor, so he or she can pass it on to you. In addition, we have 50+ certified career expects on staff and 35 percent of Job Search Advisors are Certified Professional Career Coaches (CPCC), and that percentage is continuously growing.
Job Search Advisors’ primary goal is to make you successful. Most customer-service departments try to decrease the amount of time they spend speaking with customers. We do the exact opposite. Your Job Search Advisor is encouraged to spend as much time as is necessary to learn about your goals and help you find the right job.
Every job is hand-screened before being placed on the Web site. In an effort to help you find the right job as quickly and painlessly as possible, we have a team of Job Analysts whose goal is to ensure the quality of the jobs you see. Since most companies aren’t willing to divulge specific salary information, we’ve developed strict criteria based on factors such as job function, required education and experience, and industry. We’re proud of the criteria we’ve developed because they’ve enabled us to achieve 99 percent accuracy while continuing to post tens of thousands of jobs every month.
Although we don’t come to work every day in an effort to win awards, it’s always a good feeling to have your hard work recognized. For the fourth consecutive year,TheLadders Job Search Support Center is a finalist for the American Business Award’s Customer Service Department of the Year!
Heath Wolfeld is the Manager of Customer Engagement Technology in TheLadders’ Job Search Support Center. A one- sentence bio about Heath would most likely mention music, photography, politics, process and creating experiences that delight customers.
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